Blog

“Nearly all decisions are driven by emotions,” says Darren Hickman, former Disney exec and master of emotional branding. In Episode 266 of Paper Napkin Wisdom, Darren reveals why logic justifies but emotion decides — and how leaders can harness storytelling, vulnerability, and authenticity to truly connect, build trust, and influence action in any business setting.

Train & Grow Your People (Part 2) dives into making people development the engine of profit and customer value. Michael Walsh shows how to build training into daily work so growth isn’t extra—it’s essential. Align your team’s development with business goals, create clarity, and design growth plans that drive real results. Freedom isn’t stepping back from your team—it’s investing in them so results become integrated and lasting.

Prepare to scale down—it’s not failure but a strategy for stronger foundations. Insights from Michelle Songy on Paper Napkin Wisdom.